Contact information
Contact Information
Effective date: 2 October 2026
At Essenza London, we are committed to providing clear and reliable customer support.
If you have any questions about an order, delivery, return, refund, product or any other matter relating to our store, please contact us using the details below.
Customer Service
Email: contact@essenzalondon.uk
Our customer service team will be happy to assist you with:
- order enquiries;
- delivery and tracking questions;
- returns and exchanges;
- refunds;
- damaged, faulty or incorrect items;
- product enquiries;
- payment-related questions; and
- general customer support.
We aim to respond to customer enquiries as quickly as possible during normal business days.
Business Information
Trading name: Essenza London
Legal entity: MATTHEW TIEMAN LLC
Business address:
550 Ortega Ave
Mountain View, CA 94040
United States
Telephone Support
We currently provide customer support primarily by email and do not currently operate a dedicated customer service telephone line.
For assistance, please contact:
Order Enquiries
When contacting us about an existing order, please include your order number and the email address used to place the order.
Providing this information will help us locate your order and respond to your enquiry more efficiently.
For your security, please do not send full payment card details or other unnecessary sensitive financial information by email.
Returns and Refunds
If you wish to request a return, exchange or refund, please contact:
Please include your order number and details of the item concerned.
Before returning an item, please follow the instructions provided by our customer service team and consult our Returns & Refunds Policy for full information regarding eligibility and the returns process.
Delivery and Tracking
If you have questions regarding the delivery or tracking of your order, please contact:
Please include your order number and, where applicable, your tracking number.
For additional information regarding delivery, please refer to our Shipping Policy.
Privacy Enquiries
For questions concerning your personal information, privacy rights or our data protection practices, please contact:
Please refer to our Privacy Policy for further information about how personal information is collected, used, stored and disclosed.
Formal Correspondence
Business correspondence may be addressed to:
MATTHEW TIEMAN LLC
Trading as Essenza London
550 Ortega Ave
Mountain View, CA 94040
United States
For customer service matters, contacting us by email is generally the quickest way to receive assistance.
Contact Details
Essenza London
Operated by MATTHEW TIEMAN LLC
Email: contact@essenzalondon.uk
Address:
550 Ortega Ave
Mountain View, CA 94040
United States
Website: essenzalondon.uk