Terms of service
Terms of Service
Effective date: 2 October 2026
1. Overview
This website is operated by MATTHEW TIEMAN LLC, trading as Essenza London.
Throughout the website, the terms "we", "us" and "our" refer to Essenza London and, where appropriate, MATTHEW TIEMAN LLC.
Essenza London provides this website, including all information, features, products and services available through it, subject to your acceptance of these Terms of Service and any other policies referenced herein.
By visiting our website, purchasing a product from us or otherwise using our services, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
Nothing in these Terms is intended to exclude, restrict or otherwise affect any statutory rights that you may have as a consumer and which cannot lawfully be excluded or restricted.
2. About Us
Essenza London is an online retail brand operated by:
MATTHEW TIEMAN LLC
550 Ortega Ave
Mountain View, CA 94040
United States
Email: contact@essenzalondon.uk
Our online store is powered by Shopify.
3. Eligibility and Use of Our Website
By using this website and placing an order, you confirm that you have the legal capacity to enter into a binding contract or that you are using the website with the permission of a parent or legal guardian where required by applicable law.
You may not use our website or products for any unlawful or unauthorised purpose.
You must not use the website in any manner that could damage, disable, overburden or impair its operation, security or availability.
You must not attempt to gain unauthorised access to any part of the website, customer account, computer system or network connected to our services.
4. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, prices and other information displayed on our website are accurate.
However, the appearance of colours may vary depending on your device, screen settings and display technology.
Minor variations may also occur where reasonably expected due to manufacturing processes, materials or product photography.
We reserve the right to correct errors, inaccuracies or omissions in product information where necessary.
Nothing in this section affects your statutory rights where goods are faulty, misdescribed or otherwise fail to conform to the contract.
5. Product Availability
All products are subject to availability.
Adding an item to your basket does not reserve that item.
We may limit the quantities of products available for purchase where reasonably necessary, including in cases of limited stock, suspected fraud, resale activity, technical errors or other legitimate operational reasons.
If an item becomes unavailable after you have placed an order, we will contact you and provide an appropriate resolution, which may include cancelling the affected item and issuing a refund.
6. Prices
Prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change product prices at any time before an order is placed.
Price changes will not normally affect an order for which a binding contract has already been formed, except where permitted by law.
Any applicable taxes, delivery charges or other mandatory costs will be displayed or communicated before you complete your purchase where required.
If we discover an obvious pricing error, we may contact you before fulfilling the order and give you the opportunity to proceed at the correct price or cancel the affected order, subject to applicable law.
7. Orders
When you place an order, you are making an offer to purchase the products included in your order.
After submitting your order, you may receive an acknowledgement confirming that we have received it.
An acknowledgement of receipt does not necessarily mean that your order has been accepted.
A binding contract is formed when we accept your order in accordance with the information presented during the checkout and ordering process.
We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including:
- suspected fraudulent or unauthorised transactions;
- incorrect pricing or product information;
- insufficient stock;
- payment authorisation failure;
- delivery restrictions;
- suspected misuse of promotions; or
- circumstances in which we are legally unable to fulfil the order.
If we cancel an order after payment has been collected, we will refund the relevant amount to the original payment method.
8. Order Information
You agree to provide current, complete and accurate information when placing an order.
This includes your name, email address, billing information and delivery address.
You are responsible for checking your order information before completing your purchase.
If you discover an error after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed after it has entered processing or been dispatched.
9. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by Shopify Payments or other payment service providers made available through our store.
Your use of a particular payment method may also be subject to the terms and privacy practices of the relevant payment provider.
We do not guarantee that every payment method will be available for every customer, transaction or location.
We reserve the right to carry out reasonable fraud prevention, verification and security checks before accepting or fulfilling an order.
10. Delivery
We deliver to the destinations made available through our checkout.
Available delivery methods, estimated delivery periods and any applicable charges will be displayed or otherwise communicated during the ordering process.
Delivery dates and periods provided as estimates are not guarantees unless expressly stated otherwise.
We will fulfil our delivery obligations in accordance with applicable consumer law.
Once your order has been dispatched, tracking information may be provided where available.
You are responsible for providing a complete and accurate delivery address.
For further information, please refer to our Shipping Policy.
11. Delivery Problems
If your order has not arrived within the expected period, please contact:
Where appropriate, we may investigate the shipment with the delivery provider.
If an order is lost, damaged in transit or otherwise not delivered as required, we will provide any remedy to which you are entitled under applicable law.
12. Risk and Ownership
Responsibility for goods will pass to you at the point determined by applicable consumer law.
For consumer deliveries, risk will generally pass when you, or a person identified by you to take possession of the goods, physically receives them, subject to any exceptions under applicable law.
Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by law.
13. Cancellations, Returns and Refunds
Eligible purchases may be returned in accordance with our Returns & Refunds Policy.
We voluntarily provide a 30-day return period, subject to the conditions set out in that policy.
Where UK consumer legislation applies, you may also have statutory cancellation rights for qualifying online purchases.
These statutory rights exist independently of our voluntary returns policy.
Please contact:
to initiate an eligible return or cancellation.
Our Returns & Refunds Policy forms part of these Terms.
14. Faulty, Damaged or Misdescribed Goods
We aim to provide products that conform to their descriptions and meet applicable legal standards.
If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as reasonably possible.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, refund or another statutory remedy.
Nothing in these Terms limits your statutory rights concerning goods that are faulty, not as described or otherwise fail to conform to the contract.
15. Promotions and Discount Codes
From time to time, we may offer promotional prices, discount codes, bundles or other promotional offers.
Unless otherwise stated:
- promotional offers are subject to availability;
- promotions may have specific eligibility requirements;
- discount codes may not be combined with other offers;
- a promotion may be limited to selected products or customers;
- promotional codes must be applied before completing checkout; and
- promotions may have a specified start and end date.
Any specific terms displayed with a promotion will apply in addition to these Terms.
We reserve the right to refuse or cancel the improper or fraudulent use of promotional offers, subject to applicable law.
16. Customer Accounts
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activities carried out through your account to the extent permitted by law.
If you believe your account has been accessed without authorisation, please contact us promptly.
We may suspend or restrict access to an account where reasonably necessary to protect customers, our website or our business from fraud, misuse or security threats.
17. Intellectual Property
Unless otherwise stated, the content made available through the Essenza London website, including our branding, website design, text, graphics, photographs, illustrations and other original materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial use.
You must not reproduce, distribute, modify, publish, commercially exploit or create derivative works from protected website content without appropriate authorisation, except where permitted by law.
Third-party trade marks and intellectual property remain the property of their respective owners.
18. Reviews, Feedback and Submissions
If you submit a product review, feedback, suggestion or other content to us, you confirm that you have the right to provide that material.
You must not knowingly submit content that is unlawful, defamatory, fraudulent, misleading, abusive, infringing or otherwise prohibited by applicable law.
Where permitted by law and subject to our Privacy Policy, you grant us permission to use content voluntarily submitted for publication for legitimate business purposes connected with our website and services.
19. Third-Party Services
Our website may contain integrations, links or functionality provided by third parties.
This may include payment providers, delivery providers, social media platforms, analytics providers or other technology services.
We are not responsible for the independent content, availability or practices of third-party websites and services.
Your use of third-party services may be governed by separate terms and privacy policies.
20. Shopify
Our store is hosted using Shopify's commerce infrastructure.
Shopify provides the technology that enables us to offer our products and services online.
Your information may therefore be processed by Shopify in connection with operating our online store, as further explained in our Privacy Policy.
The existence of Shopify infrastructure does not change the identity of the seller identified in these Terms.
21. Prohibited Uses
You must not use our website:
- for unlawful purposes;
- to violate applicable laws or regulations;
- to infringe intellectual property rights;
- to transmit malicious software or harmful code;
- to obtain unauthorised access to systems or information;
- to collect personal information unlawfully;
- to interfere with website security;
- to submit fraudulent orders;
- to impersonate another person;
- to engage in abusive, threatening or fraudulent behaviour; or
- otherwise in a manner that materially interferes with the proper operation of our services.
We may restrict access where reasonably necessary in response to misuse.
22. Website Availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee uninterrupted or error-free access at all times.
Access may occasionally be restricted due to maintenance, updates, technical problems, security measures or circumstances outside our reasonable control.
We may modify, suspend or discontinue website features where reasonably necessary.
This does not affect obligations relating to orders that we have already accepted or statutory consumer rights.
23. Disclaimer
We make reasonable efforts to ensure that general information provided through our website is accurate.
However, general website content is provided for informational purposes and should not be relied upon where specialist professional advice would reasonably be required.
Nothing in these Terms excludes obligations, guarantees or warranties that cannot legally be excluded.
24. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing is intended to exclude or limit liability for:
- death or personal injury caused by negligence where liability cannot lawfully be excluded;
- fraud or fraudulent misrepresentation;
- breach of statutory rights that cannot legally be excluded or restricted; or
- any other liability that cannot be excluded under applicable law.
Where permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer where the purchase was made wholly or mainly for personal purposes.
Nothing in this section affects your statutory consumer rights.
25. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection legislation.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements or website functionality.
The version applicable to your transaction will generally be the version in effect when the relevant contract is formed, unless a change is required by law.
Material changes will be communicated where legally required.
27. Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary and permitted by law.
The remaining provisions will continue in effect.
28. No Waiver
If we delay or fail to enforce any provision of these Terms, this does not necessarily constitute a waiver of that provision or of our rights.
29. Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy and any additional terms expressly presented during checkout, constitute the terms governing your use of our services and purchases from Essenza London, subject to rights and obligations imposed by applicable law.
30. Governing Law and Consumer Rights
These Terms and any contract formed through our website will be governed by applicable law.
If you are a consumer in the United Kingdom, nothing in these Terms is intended to deprive you of mandatory protections provided by the laws applicable to you.
Where applicable law gives you the right to bring proceedings in the courts of the part of the United Kingdom in which you live, these Terms do not restrict that right.
We do not require consumers to waive mandatory statutory protections as a condition of purchasing from Essenza London.
31. Contact Information
Questions about these Terms of Service, an order or our services may be sent to:
Essenza London
Operated by MATTHEW TIEMAN LLC
550 Ortega Ave
Mountain View, CA 94040
United States
Email: contact@essenzalondon.uk
We currently provide customer support by email.