Privacy policy
Privacy Policy
Effective date: 2 October 2026
This Privacy Policy describes how Essenza London, operated by MATTHEW TIEMAN LLC ("Essenza London", "we", "us" or "our"), collects, uses, stores and discloses your personal information when you visit our online store, make a purchase, contact us or otherwise interact with our services.
We are committed to respecting your privacy and handling your personal information responsibly, transparently and in accordance with applicable data protection legislation.
1. Who We Are
Essenza London is an online retail brand operated by:
MATTHEW TIEMAN LLC
550 Ortega Ave
Mountain View, CA 94040
United States
Email: contact@essenzalondon.uk
For the purposes of applicable data protection legislation, MATTHEW TIEMAN LLC is responsible for the personal information described in this Privacy Policy, except where another party acts as an independent controller.
Our online store is powered by Shopify.
2. Personal Information We Collect
Depending on how you interact with Essenza London, we may collect the following categories of personal information:
Contact information, including your name, billing address, delivery address and email address.
Order and transaction information, including products purchased, order history, returns, refunds, exchanges, delivery information and transaction details.
Payment-related information. Payments may be processed by Shopify and/or other payment service providers. Payment providers may collect and process payment card or other financial information required to complete your transaction. We do not necessarily receive or store complete payment card details ourselves.
Account information, where applicable, including login credentials, account preferences and saved information.
Customer service information, including communications you send to us, enquiries, return requests, complaints and other correspondence.
Device and usage information, which may include IP address, browser type, device information, operating system, pages viewed, interactions with our website and similar technical information.
Marketing information, including your marketing preferences and your interactions with marketing communications where applicable.
Cookie and similar technology information, as described further below.
3. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, contact us, subscribe to communications or otherwise provide information to us;
- automatically when you browse or interact with our website through cookies and similar technologies;
- from service providers that help us operate our store and fulfil orders;
- from payment, fraud-prevention, analytics, advertising or delivery providers where applicable; and
- from other sources where permitted by law.
Where personal information is obtained from sources other than you, we handle that information in accordance with applicable data protection requirements.
4. How We Use Your Personal Information
We may process personal information to:
- process and fulfil orders;
- accept and administer payments;
- arrange delivery and provide order tracking;
- process returns, refunds and exchanges;
- create and manage customer accounts;
- communicate with you regarding purchases or enquiries;
- provide customer support;
- operate, maintain and improve our website and services;
- personalise aspects of your shopping experience where permitted;
- maintain the security and integrity of our store;
- detect, investigate and prevent fraud, abuse or unlawful activity;
- comply with legal, regulatory, accounting and tax obligations;
- establish, exercise or defend legal claims;
- understand how customers interact with our store;
- conduct analytics and improve our products and services; and
- provide marketing and advertising where permitted by applicable law.
We will not use personal information for materially incompatible purposes without providing appropriate information or obtaining consent where legally required.
5. Lawful Bases for Processing
Where the UK GDPR or other applicable data protection legislation requires a lawful basis, we may rely on one or more of the following:
Performance of a contract: where processing is necessary to process your order, take payment, deliver products, manage returns or otherwise perform our contractual obligations to you.
Legal obligation: where processing is necessary for us to comply with applicable legal, tax, accounting or regulatory requirements.
Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests may include operating and improving our business, securing our services, preventing fraud and providing effective customer support.
Consent: where you have provided consent for a particular activity and consent is the appropriate lawful basis, such as certain marketing or cookie-related activities.
Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
6. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Shopify and related commerce infrastructure providers;
- payment processors and financial institutions;
- delivery, fulfilment and logistics providers;
- IT, hosting and cloud service providers;
- customer support providers;
- analytics and performance providers;
- marketing and advertising providers where applicable;
- fraud prevention and security providers;
- professional advisers, including accountants, lawyers and consultants; and
- public authorities, regulators, courts or law enforcement bodies where disclosure is required or permitted by law.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to applicable law.
We do not authorise service providers to use personal information for purposes unrelated to the services they provide to us except where they independently determine the purposes and means of processing or where otherwise permitted by law.
7. Shopify
Our online store is hosted and supported by Shopify.
Shopify processes certain personal information in connection with providing its commerce platform and associated services. Depending on the particular service and processing activity, Shopify may process information on our behalf or for its own purposes.
You can learn more about how Shopify handles consumer personal information in the Shopify Consumer Privacy Policy. Shopify
8. Cookies and Similar Technologies
We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, maintain security and, where applicable, provide analytics, personalisation or advertising.
Some cookies are strictly necessary for the operation of our website. Other non-essential technologies may require your consent under applicable law.
Where required, we provide mechanisms allowing you to manage your cookie preferences.
You can also control certain cookies through your browser settings. Disabling some technologies may affect the functionality of parts of our website.
UK guidance requires visitors to be informed about cookies and, for cookies that are not strictly necessary, consent will generally be required before they are used. ICO
9. Marketing Communications
Where permitted by applicable law, we may send you information about Essenza London products, services, promotions or other relevant updates.
Where consent is required, we will only send such communications after obtaining the appropriate consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary to manage an existing order or customer relationship.
10. Behavioural Advertising
Where applicable and subject to your consent or another lawful basis required by applicable law, we and our advertising partners may use information about interactions with our website to measure advertising effectiveness or provide advertising that may be more relevant to you.
The specific technologies available on our store may change as our services and integrations change.
Where legally required, advertising technologies will not be activated until the appropriate consent has been obtained.
11. International Transfers
Essenza London is operated by a company established in the United States, and some of our service providers may process information in countries outside the United Kingdom.
As a result, personal information collected from UK customers may be transferred to, stored in or processed in countries outside the UK.
Where applicable data protection legislation requires safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism or safeguard.
Depending on the circumstances, these may include adequacy regulations, recognised contractual safeguards or another transfer mechanism permitted under applicable law.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil contractual obligations and satisfy legal, accounting, tax, fraud-prevention and reporting requirements.
The appropriate retention period depends on factors such as:
- the nature and sensitivity of the information;
- why we collected it;
- whether we have an ongoing relationship with you;
- legal and regulatory requirements;
- applicable limitation periods; and
- whether retention is necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we may delete or anonymise it in accordance with applicable law.
13. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with our services.
14. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights concerning your personal information.
For individuals covered by UK data protection legislation, these may include the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- request deletion of personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- request portability of certain personal information;
- withdraw consent where processing is based on consent; and
- raise a complaint with the relevant data protection authority.
These rights are not absolute and may be subject to legal conditions or exceptions.
To exercise an applicable privacy right, contact:
We may need to verify your identity before fulfilling a request where permitted or required by law.
15. Complaints
If you have concerns about how we process your personal information, please contact us first at:
We will endeavour to review and address your concerns appropriately.
Where UK data protection law applies, you may also have the right to complain to the Information Commissioner's Office (ICO).
Information Commissioner's Office
The right to complain to a supervisory authority is not affected by contacting us first.
16. Children's Privacy
Our products and services are intended for a general retail audience and are not specifically directed towards children.
We do not knowingly seek to collect personal information from children where doing so would be inconsistent with applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us at contact@essenzalondon.uk.
17. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security or content practices of independent third parties. We recommend reviewing their privacy policies before providing personal information to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, legal obligations or other operational requirements.
When we make changes, we will update the effective or revision date displayed on this page as appropriate.
Where required by law, we will provide additional notice of material changes before the relevant new processing begins.
19. Contact
If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact:
Essenza London
Operated by MATTHEW TIEMAN LLC
550 Ortega Ave
Mountain View, CA 94040
United States
Email: contact@essenzalondon.uk